MBA – Sales & Operations Jobs in Roorkee - Zunik Energies Pvt. Ltd.

Summary:

Meeting & interacting with retail customers, assess their credit worthiness, identifying their specific needs in suggesting optimal solutions. Involves loan processing, creating in retaining quality portfolio through counselling.

Responsibilities

• Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.
• Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.
• Resolves customer problems by training telemarketing service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.
• Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.
• Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.
• Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Should be able to negotiate with customers calmly and other companies to maximise customer relations and product performance.
• Should communicate clearly and often with the large number of people for the success of sales operations and also should possess leadership capabilities both individually and in a team.
• Must analyse large sets of data, employees must have analytical analysis skills.
• Must be dedicated to their profession and need to recognise trends and foreshadow trends in the future.
• Must be able to plan strategies and future operation goals effectively.
• Must maintain office morale through motivation and reward.
• Should have a wide variety of skills that can be employed simultaneously.
• Must manage and evaluate data to determine the effectiveness of a product or campaign.
• Should create contracts that satisfy both company and customer needs.
• Must oversee the use of various applications and platforms.
• Must outline and define various sales territories.
• Responsibility for training new and current employees.
• By evaluating data, sales operations employees ensure the success of a product or implement new sales plan if the evaluation yields unsatisfactory results.
• Need to identify the poor performances and must be acknowledged, and resolved.
• Need to set strategy and future goals for all teams.