Microsoft Server Admin Jobs in Bangalore - For a client of TeamLease Services Ltd

Job Description - Candidate applying for this position should have good exposure in handling installation, configuration, maintenance, troubleshooting and monitoring of Microsoft Operating System with a focus on systems administration in multi-platform environments.

§ Microsoft Windows Server 2008 R2 SP1, Windows Server 2012 R2, Windows Server 2016

§ Develop action plans to investigate and resolve complex issues and clearly communicate the action plan to customers.

§ Provide assistance to customers on Windows No Boot and Unexpected Shutdown Issues.

§ Provide root cause analysis of Unexpected Shutdown of the Operating System

§ Resolve the Windows Update issues and also assist in Installation of the Microsoft Security Updates and other Windows Updates.

§ Provide Technical assistance in resolving issues on Microsoft Failover Clustering Platform and resolve cluster service issues.

§ Resolving Virtualization issues in Microsoft Hyper-V Environment.

§ Resolving Windows Server Performance issues and should be well versed with Perfmon Log Analysis.

§ Should have a good understanding of the File Systems in Windows Environment and how to resolve various file system issues in customer environment.

§ Should have good knowledge on Windows Licensing and should be well versed with the KMS and MAK activation methods.

§ Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.

§ Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.

§ Should be able to effectively communicate with technical and non-technical stakeholders and should have the ability to drive the conversation and discussions in a professional manner.

§ Should be able to isolate the Microsoft issues and provide the action plan in accordance with the scope boundary.

§ Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HPE account team and the Microsoft division.

Technical Skills

Business Skills

§ Broad technical knowledge on Microsoft Operating System technologies.

§ Technical knowledge and experience on server management software tools

§ Good knowledge of Hyper-V and Failover Clustering is mandatory.

§ Should have a fair understanding of Microsoft Operating System Boot Process.

§ Should have good knowledge of Disk, file system, storage related issues including RAID, SAN, NAS and iSCSI

§ Troubleshooting blue screens, no boot & reboot issues.

§ Demonstrate strong written and verbal communication skills 

§ Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly. 

§ Experience in interacting/Supporting Level 1 Support teams and customers

§ Must be a team player and show ability and willingness to motivate and support other engineers

§ Must have a ‘Service and Support’ mind-set

Essential Skills

Customer handling skills

§ Broad technical knowledge on Windows.

§ Knowledge of attached and networked storage hardware and concepts 

§ Should have good presentations skills.

§ Affinity with Microsoft related support processes

§ Ability to work in a 24x7 Environment

§ Demonstrates high level of technical & account management communication skills and expertise in communicating with customers & internal organization.

§ Adds Customer Expectation management as part of the Escalation process and be able to isolate obscure problems of unknown origin.

§ Manages the solution process with high management attention in a complex environment.