Monitoring Analyst Jobs in Chennai - Norwin Technologies
Job Description
Role: Monitoring Analyst
Shift: Rotational Shift (24/7)
Role: Permanent
Company: Norwin Technologies, Chennai
Work Location: Chennai
Job Responsibilities :
Skills:
Analysts troubleshoot system problems generated by the event monitoring systems and provide preliminary investigation on incident tickets. Analysts research and develop effective and logical solutions considering operational policies and information assurance requirements.
Monitor events/notifications via the monitoring tools.
Triage event monitoring alerts per specified severity levels
Execute the first attempt to resolve the tickets submitted via email
Update the incident ticket as required
Escalate incident tickets to the appropriate support teams
Assist with cross-training of other team members as needed
Assist with automation efforts with the engineering team
Job Particulars
About Company
Norwin Technologies has been providing Information Technology solutions, enterprise staffing and professional services for organizations in every industry, in the public and private sectors, and of every size, from startups to the Fortune 100 for over 15 years. Our customers include banks and financial services firms, manufacturers, retail chains, healthcare organizations, internet service and telecommunications providers, educational institutions, and public-sector agencies.
