Network Engineer Jobs in Mumbai

Network Engineer

NSC Global

3+ Years

Not disclosed

Expired

Posted: 11 Jun 20

Job Description

Overview
nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.
Job Purpose
To provide the customer Technical leadership for managing major incidents on its customers network. To be the focal point for the network tower to drive major incidents towards resolution as fast and as safely as possible.
Responsibilities
Dimensions and Scope

Technical focal point for network tower for Major Incident Management
Work with all other tower leads to quickly identify and resolve major network issues.
Document post incident review output
Update key stakeholders verbally and written methods

Key Responsibilities

Coordinating network troubleshooting and problem determination of Major Incidents and associated tickets
Assistance in fault resolution where network related
Maintaining a log of work performed and actions required in resolving incidents with identification of root cause where possible with the customer problem manager.
Reviewing Incidents to ensure all details needed to fix the fault request have been provided. Where there are missing details identify specifically what is needed and liaise with end user or end users’ technical representative to obtain the missing information.
Work closely with customer partners and end customer affiliates & 3rd parties to deliver resolution of incident tickets
Follow agreed change control procedures to resolve the Incident
Present to the customer for review and approval of assigned incident fix
Communicate progress and status of project work to identified stakeholders.

Qualifications

CCNP / or equivalent experience working with routing and switching and security products
3 + years’ experience working with enterprise networks utilising multiple vendor technologies
Working within an ITIL environment
Demontrates excellent experience of dealing with major incident fault resolution and co-ordination

Desirable Skills

Firewall CCSP, CCNP Security, CCNP Wireless, CCDP in addition to the mandatory one above - experience working with LAN, WAN, Firewall and Wireless product
Voice / IPT experience would be advantageous
Use of the ticketing system SNOW