Network Engineer Jobs in Pune - Ropalsoft India Pvt Ltd

Network Engineer

Ropalsoft India Pvt Ltd

0 Years

10000 - 16000 Monthly

Expired

Posted: 18 Apr 18

Roles:

Provide effective communications including written, oral and presentation
Troubleshoot technology faults across a broad group of technologies quickly targeting faults
Adapt to and learn new technologies quickly through self-study, peer and formal training
Create and implement operational procedures
Proactive/reactive monitoring using tools
Worked in ticketing tools such as Freshservice / jitbit
Dedication to seeing work delivered accurately and within SLA timeframes
Work closely with teammates to ensure procedures and escalation processes are followed & communication occurs
Partner with other front line support teams as needed to validate issues and resolutions
Engage with vendors such as Telcos, hardware and software providers

Responsibilities:

Respond to events presented by network management tools or reported incidents using documented procedures, personal experience and direction from senior staff or leadership
Provide hands on support for a variety of technologies including but not limited to routers, switches, firewall & wireless
Create incident tickets taking ownership for tracking them through their lifecycle ensuring progression
Must be able to convey technical information in a manner suitable for the audiences understanding or interests
Participate in various bridge calls responding to requests and providing feedback on current state of the environment
Use the tools provided to assist with diagnosis of incidents and to proactively assist others with diagnostics
Open, track and follow up on cases with vendors pertaining to active incidents in the environment
Perform routine maintenance activities and deploy scheduled changes based on documented procedures
Create or modify documentation in response to new events and learning
Contribute to event threshold tuning efforts
Requests and Incidents have timely updates based on SLA metrics
Effectively participate in shift change functions including documentation and discussion
Routinely provide constructive feedback for improvement opportunities