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Network Engineer - Support L1 Jobs in Pune - Nexapp Technologies Pvt Ltd

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Network Engineer - Support L1
Nexapp Technologies Pvt Ltd
Nexapp Technologies Pvt Ltd
Last Date 08 Aug 2020
This Job is Expired

Nexapp Technologies Pvt Ltd - Job Details

Date of posting: 08 Jun 20
Job Information
Work Experience 1-3 years Industry IT - Network 
Salary 350000 
Job Description
1 to 3 Years Experience
Preferred CCNA Certification
Job Brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs of delivered solution
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Responsibilities
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams as per SLA
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Skills
    Requirements
    • To provide network support in -Routing, Switching, IP Protocol, VLAN, LAN, WAN , MPLS,ILL, Broadband, 2G, 3G/4G.technical & non-technical work ,active passive, BGP, OSPF, load balancing, Load sharing within given network.
    • To identify and implement technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
    • Hands-on experience with Windows/Linux/Mac OS environments
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and troubleshoot basic technical issues
    • Familiarity with remote desktop applications and help desk software (eg. Zoho Desk/Zendesk)
    • Excellent problem-solving and communication skills
    • Ability to provide step-by-step technical help, both written and verbal
      Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Job Summary

Job Type : Full Time
Job Category : IT/Software,1 to 3 Yr Exp
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3 yrs)

About Nexapp Technologies Pvt Ltd

Nexapp Technologies Pvt Ltd
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Network Engineer
BCA, BE/B.Tech, BSc, MCA, ME/M.Tech...
Senior Hardware Engineer
Diploma, B.Com, BA, MA, BBA/BBM...
Troubleshooting

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