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Network Support Engineer Jobs in Lucknow - Texes Connect private limited

Network Support Engineer

Texes Connect private limited
experience-icon 0 Years
salary-icon 10000 - 15000 Monthly
qualification-icon BE/B.Tech(Electronics & Communication Engineering(ECE))
Expired

Posted: 25 Oct 21

Job Description

Monitor, analyze and address reliability & performance issues of servers and network elements including applications hosted.

•             Excellent written & verbal communication skills with phone etiquette and willingness to work in rotational shifts (24x7x365 team).

•             Handling calls & emails of internal & external customers to fulfill the requirements and address concerns on Texes offered services.

•             Managing tickets seeking support from next level support groups & vendors and ensure uninterrupted services with seamless support aiming customer satisfaction.

•             Service Level Reporting (Service Requests, Incidents, Problems & Change Requests)

•             Server & Service Alert configuration Monitoring tools like Host monitor & NMS portals

•             SLA Management for time keeping of Service Uptime, Response & Resolution SLA[s].

•             Service Handovers from Project Management/Deliveries Teams Transition & GAP Analysis roles and Responsibility

Job Particulars

Education BE/B.Tech(Electronics & Communication Engineering(ECE))
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1337617
Job Category Core Technical
Locality Address
Country India

About Company

Internet Service Provider company deals in corporate.
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