Network Support Engineer Job in Texes Connect private limited at Lucknow

Monitor, analyze and address reliability & performance issues of servers and network elements including applications hosted.

•             Excellent written & verbal communication skills with phone etiquette and willingness to work in rotational shifts (24x7x365 team).

•             Handling calls & emails of internal & external customers to fulfill the requirements and address concerns on Texes offered services.

•             Managing tickets seeking support from next level support groups & vendors and ensure uninterrupted services with seamless support aiming customer satisfaction.

•             Service Level Reporting (Service Requests, Incidents, Problems & Change Requests)

•             Server & Service Alert configuration Monitoring tools like Host monitor & NMS portals

•             SLA Management for time keeping of Service Uptime, Response & Resolution SLA[s].

•             Service Handovers from Project Management/Deliveries Teams Transition & GAP Analysis roles and Responsibility