Network Voice Admin-Lead Administrator Jobs in Mumbai

Network Voice Admin-Lead Administrator

WIPRO

3+ Years

Not disclosed

Expired

Posted: 02 Apr 20

Job Description

Network Voice Admin-Lead Administrator

Mumbai

Experience : 5-8 YEARS

Job Code : 1305491

Mandatory Skills: Network Voice Admin-L3 Technical Support-L3, Monitoring and TT Tools, Networking Admin-L3, Infra Performance and Optimization, Networking Admin-L1

Desirable Skills: Cisco Call Manager IPT-L3

Language Skills: English Language-L2

Job Description:

Key skills required for the job are:

Network Voice Admin-L3 (Mandatory)
Cisco Call Manager IPT-L3
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects.
Minimum work experience:5 - 8 Years

Job Particulars

Role hr admin

Education Any Post Graduate, Any Graduate

Who can apply Experienced (3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id907978

Job Category 1 to 3 Yr Exp , Recruitment

Locality Address

State Maharashtra

Country India

About Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Network Voice Admin-Lead Administrator Job in WIPRO at Mumbai