Networking (voice Process) Jobs in Pune - Tech Mahindra Ltd

International Telecom Voice Process at Tech Mahindra (BPS Division).

• BE, B. Tech (Computers & E&TC will be preferred), MCA, MCM, BCA and BSc (Other graduates with relevant experience / knowledge can also apply)
• 0-2 years of experience in Networking projects / Technical Support
• CCNA trained/ CCNA certified will be an added advantage
• Role is providing technical support - L 1.5 / 2 Technical Troubleshooting for telecom customers
• Work Location is Tech Mahindra, Hinjewadi, Phase 3, Pune

Skill Set:

• Excellent communication skills in English - both spoken and written & good presentation skills
• Good knowledge of Telecom Infrastructure Technologies - LAN / WAN / Routers / Switches / Hubs / Networks etc.
• Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
• Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
• Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
• Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
• Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
• Ability to work effectively in a team environment and collaboratively with other departments
• Ability to review and analyze customer needs and provide appropriate client options/solutions
• Ability to manage a demanding workload

Mandatory:

• Should be open to working in shifts (including night shifts) & 24*7 working environment.