Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

NOC Engineer Jobs in Bangalore - Micro Focus Software India

NOC Engineer

Micro Focus Software India
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 07 Apr 20

Job Description

NOC Engineer

Bangalore

Customer service responsibilities:

  • Receive calls from customers
  • Understand and record customers’ issues
  • Validate issues for genuineness and assign severity
  • Log tickets for valid issues; set
  • Run initial troubleshooting
  • Capture root cause if issue is resolved
  • Escalate tickets as required if troubleshooting steps do not resolve issue
  • Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
  • Provide feedback to process team (HP Enabling Services) to contribute to process improvement

Job Particulars

Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id910664
Job Category Others
Locality Address
Country India

About Company

Micro Focus we help you run and transform your business. Driven by customer-centric innovation, our software provides the critical tools you need to build, operate, secure, and analyze the enterprise. By design, these tools bridge the gap between existing and emerging technologies – which means you can innovate faster, with less risk, in the race to digital transformation.
Jobs By Location
Others also searched for
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume