NOC Engineer Jobs in Bangalore - Micro Focus Software India
NOC Engineer
Micro Focus Software India
Expired
Posted: 07 Apr 20
Job Description
NOC Engineer
Bangalore
Customer service responsibilities:
- Receive calls from customers
- Understand and record customers’ issues
- Validate issues for genuineness and assign severity
- Log tickets for valid issues; set
- Run initial troubleshooting
- Capture root cause if issue is resolved
- Escalate tickets as required if troubleshooting steps do not resolve issue
- Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
- Provide feedback to process team (HP Enabling Services) to contribute to process improvement
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id910664
Job Category Others
Locality Address
State Karnataka
Country India
About Company
Micro Focus we help you run and transform your business. Driven by customer-centric innovation, our software provides the critical tools you need to build, operate, secure, and analyze the enterprise. By design, these tools bridge the gap between existing and emerging technologies – which means you can innovate faster, with less risk, in the race to digital transformation.
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