NOC Engineer Jobs in Hyderabad - FTD India Private Limited

Job Role : NOC Engineer Role ( Apprenticeship Trainee ) –  Male Candidates Only 

• This position will be responsible to oversee the day-to-day operations of the NOC department.
• The ideal candidate should have knowledge and experience in fast paced and growing environments, and should be proficient with NOC concepts and practices. 

• 24/7/365 monitoring of internal and production systems and Upon detection of a problem, alarm or event, the NOC engineer will diagnose the impact to services & troubleshoot the problem, attempting a 1st line fix where possible and if not then escalating/paging level two engineers.
• Strong ability to diagnose server or network alerts, events or issues
• managing, supporting and deploying network infrastructures
• Basic understanding of Network Monitoring Concepts and management tools
• Review and update the status of problems in trouble-ticketing system(Like Service Desk or Service Now etc)
• Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.
• Participate in the transfer of information from one shift to the next. 
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
• Good oral and written communication skills, and ability to address conflict with others constructively
• Experience with Monitoring tools, Like SCOM, Splunk & Solarwinds or Any cloud based monitoring tools (Dynatrace or Site24x7)is an added advatange
• Ability to work in a flexible schedule
• Knowledge of Linux & Windows systems

• Good knowledge about operating systems like windows, Active Directory , Exchange, SCOM
• Good networking concepts like LAN, WAN, Networking concepts like TCP/IP , HTTP FTP etc and utilities SSH, CURL etc
• Good Troubleshooting skills at PC, OS & Network level
• Good to have scripting skills to automate routine jobs (Shell/Perl/python)
• Very good interpersonal, analytical, problem-solving and written & verbal communication skills
• Willing to work in shifts including night and weekends