NOC Operator Jobs in Pune - Jobsdeed

The Role

• Monitor and report on all of Synacor’s networks, systems and applications in a 24x7x365 World Class NOC, while working expeditiously to limit impact to our customers and tracking the health of our SLA’s
• Monitor portal health via internal and external monitoring.
• Monitor backups and restore files on request (BackupPC).
• Monitor systems health via internal monitoring (Synformer/Thruk).
• Process and track all inbound NOC related requests from internal and external customers, vendors and service providers.
• Act as primary point of contact for outages and escalations and assign Incident Managers for emergent issues.
• Track all system effecting events for COMPANY, it’s Client and Vendors, then communicate those events to appropriate internal and external contacts.
• Troubleshoot system and network problems with supervision.
• Provide Tier 1 level troubleshooting, problem analysis and isolation of network events.
• Provide general support to members of the operations or product groups.
• Assist the operation departments with install and configurations of devices and software as needed.
• Become knowledgeable and proficient of value-added services transitioned from Operations teams.
• Able to support a 24x7x365 staffing model which includes weekends and holidays.
• Effectively and efficiently communicate status of critical events and change management requests to internal and external customers from inception through resolution via notifications internally and externally.
• Implement and follow all policies and procedures for monitoring, testing product availability, how problems are identified, client and vendor maintenance procedures and incident management.
• Consistent maintenance of all documentation for policies and procedures.
• Ensure accuracy for all daily/weekly/monthly reports for Operations and proactively identify trends. Initiate corrective action by opening tickets in the queue of the appropriate teams.
• Proactively identify opportunities for improvement and offer/create viable recommendations/options.
• Perform other duties as assigned.

About You

• Associates degree in Computer Information Systems or related field or equivalent work experience.
• Experience with Linux/Unix operating systems.
• Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
• Experience working with NOC tools, network management systems, escalation procedures, and other monitoring applications a plus.
• Ability to communicate clearly in verbal and written form.
• Troubleshooting experience with networks, systems, and applications in a large scale production environment with a keen analytical and structured approach to problem solving.
• Strong organizational skills, high level of attention to details and ability to multi-task, while managing competing priorities.
• Ability to work holidays and weekends, depending on assigned shift.
• Willingness and aptitude to work both independently and work with a global NOC team to provide a high level of operation support.
• CALL HR 8448.778942