Non-Voice process Jobs in Hyderabad - Sutherland Global
Job Description
Job Summary
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities and Duties
- Responsible for answering and placing sales Chat within a growing customer base
- Identify and relate with various customer needs and scenarios
- Offer customers with solutions in a friendly, confident and knowledgeable manner
- Utilize various internal and client-based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
Required Experience, Skills and Qualifications
- Bachelor’s/master’s degree with 6 months to 5 years’ experience in Sales/Upselling
- Good understanding of computer technology and ability to sell
- Customer oriented approach
- Good knowledge of internet technology
- Strong typing Skills: 30 words per minute with 85% accuracy
- Good verbal and written English communication skills
Benefits
- Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
- The chance to work with people who will become your second family
- A workplace that’s never boring
- The opportunity to make someone’s day, every day
- Rewards and recognition as you blaze your own trail and ignite your career
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id500180
Job Category Diploma , Analyst / Analytics , Logistics / Transportation
Locality Address
State Telangana
Country India
About Company
Warm Greetings from Sutherland!
Established in 1986, Sutherland is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. We are one of the largest, independent Business Process Transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 45,000+ professionals and has locations across the Australia, United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China
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