Non Voice Process Job in 2 coms at Salt Lake, Kolkata

Job Location: Kolkata Salary: Upto 17k  Exp: Min. 6-8 months. Experience in chat process domestic/international preferred Work from home till the lockdown period. Education: Min. 10+2. Call
Requirements:
Typing speed: High (40wpm) beacuse the employee will have to handle multiple screens while resolving the customer problems.10+2/graduate/PGGood Verbal and written communication skills is a mandate.should be flexible to work in shifts: 24*7*365should be flexible with US holidaysShould have knowledge about the US time zones.5 days working 2 rotational week-off( not necessarily Saturday or Sunday)candidate should have a win8 or above-configured system with 4gb ram min. Desktop or laptop is mandatory with a stable internet connection(wifi or broadband)candidate should also be flexible to work in night shifts.one way pick up or drop provided when office work starts.Polite empathetic candidates fit this job role.sound knowledge of word and excel

Responsibilities:Maintain customer records by updating information.Resolves product and service problems following the SOP's. Determining the problems and giving correct resolution.analyzing customer needsbasic customer handling protocol to be followedEnd-to-End customer management and order management.
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