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Online Response Management Jobs Opening in Step1 Advertising at Sector 29, Gurgaon, Gurgaon

Online Response Management

Step1 Advertising
experience-icon 0 Years
salary-icon 10000 Monthly
location-icon Gurgaon(Sector 29, Gurgaon )
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Posted: 21 Nov 22

Job Description

Job Description for Online Response Management 
Qualification : Any good command over English. 
Job Location : Gurugram. 
Shift Timing : 24*7. ( 5 days working 2 days off with 09hrs shift can be day can be night) 
Joining : Immediately. 

  • Handling Social Media Channels Queries via ORM (Online Response Management) tool
  • Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels
  • Reporting/Escalating mentions which need client intervention
  • Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts 
  • Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stakeholders 
  • Follow up on the escalated tickets for timely delivery of the responses to the same. 
  • Making weekly-activity file by exporting the data from ORM tool and sharing the same 
  • Should be comfortable in working on day and night shifts 
  • Needs to have an understanding of what ORM is and ORM tools are

More information about this Online Response Management Job

Please go through the below FAQs to get all answers related to the given Online Response Management job

  1. What are the job requirements to apply for this Online Response Management job position?
    • Ans: A candidate must have a minimum of fresher as an Online Response Management

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, MA

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 10000 Monthly. The Salary will depend on the interview. This Online Response Management is a InternShip in Gurgaon.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Online Response Management is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Online Response Management position?
    • Ans: There are immediate 1 job openings for Online Response Management in our Organisation.

Job Particulars

Education B.Com, BA, M.Com, MA
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeInternship / Projects

About Company

We are the natural progression for a team steeped in the art of creative communications that thrived throughout the ‘ascent of digital’.

Technological prowess along with its creative applications is at the heart of what we do. And what we do leaves a heartfelt impact on the millions of people we reach out to on a daily basis.

We’re with you at every step.

To reach out. To express. To measure. To Impact.

We are Step1 in your brand’s story!

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