Opening For Customer Service Quality Assurance Jobs Opening in ABP Weddings ABP eVentures Pvt. Ltd at Chandni Chowk, Kolkata
Job Description
Job Summary
In this role, you will be responsible for monitoring and enhancing service quality on our matrimony platform. Your role includes conducting audits on user profiles and communications to ensure compliance with company standards. You'll handle customer complaints, investigate issues, and provide effective solutions while maintaining accurate records. Your role also involves analyzing data, suggesting improvements, and assisting in training new team members to enhance the user experience.
Job Level : Entry Level
Experience Required : 6 months - 2 years
Key Responsibilities:
- Monitor the quality of services provided by the matrimony platform, ensuring they meet company standards.
- Conduct audits on user profiles and communication quality, checking for compliance with company guidelines.
- Analyze quality-related data, generate reports, and identify areas for process improvement.
- Respond to customer complaints via email, phone, or helpdesk software, providing estimated resolution times.
- Investigate and diagnose complaints by assessing relevant user history and gathering necessary information.
- Provide clear solutions to resolve customer complaints, guiding them through troubleshooting or escalating as needed.
- Follow up with customers to ensure issues are fully resolved and gather feedback for satisfaction.
- Document complaints, resolutions, and customer interactions for tracking and future reference.
- Suggest improvements for internal processes and customer interactions to support business scalability and quality.
- Assist in training new team members and collaborate on initiatives to enhance user experience.
What We’re Looking For:
- Bachelor's degree in any field.
- Excellent communication skills, both written and verbal.
- Strong attention to detail with the ability to identify issues quickly.
- Ability to work independently while collaborating with cross-functional teams.
- Knowledge in Helpdesk software is mandatory.
- Experience with CRM or other quality management software is mandatory.
- Knowledge of the matrimony industry, matchmaking systems, or online dating platforms is a plus.
- Proficiency in Excel , MS Office.
- Experience in the relevant field is mandatory.
Ready to make a difference in people’s lives while growing your career? Apply now!
Male - Female Both can Apply.
How to Apply: Send your resume to us or apply directly .
More information about this Opening for Customer Service Quality Assurance Job
Please go through the below FAQs to get all answers related to the given Opening for Customer Service Quality Assurance job
- What are the job requirements to apply for this Opening for Customer Service Quality Assurance job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Opening for Customer Service Quality Assurance
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 19000 and 20000 Monthly. The Salary will depend on the interview. This Opening for Customer Service Quality Assurance is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Opening for Customer Service Quality Assurance is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Opening for Customer Service Quality Assurance position?
- Ans: There are immediate 1 job openings for Opening for Customer Service Quality Assurance in our Organisation.
Job Particulars
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Walk - In, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id2651601
Job Category BSc/BCA/BBM , Tech Support
Locality Address Chandni Chowk
State West Bengal
Country India
About Company
ABP Weddings is a distinguished wedding planning and event management company that specializes in designing and executing bespoke weddings. With a keen focus on quality, attention to detail, and exceptional service, ABP Weddings offers comprehensive solutions including venue selection, event design, catering, entertainment, and full-day coordination. The company prides itself on understanding the unique needs and preferences of each couple, ensuring that every celebration is personalized and flawlessly executed. With a reputation for excellence and a commitment to creating unforgettable moments, ABP Weddings is dedicated to making every wedding a true reflection of its clients' vision.
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