Opening For Freshers - Voice Process Graduates Only Jobs Opening in Pacific BPO at Sector 62, Noida, Noida
Job Description
Process - • Outbound Blended Process
Preferred candidates profile -
• Graduation in any stream
• Excellent communication skills Required
• Willing to work in Night shift (6:00 PM TO 3:00 AM)
• Work from office
Salary Package
• 17k Inhand Perks and benefits
• Both side cab facility
• Medical insurance
• Accidental insurance
• Meal
Date and TimeKey Responsibilities:
1. Outbound Calling:
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Make outbound calls to existing or potential customers based on campaign and lead lists.
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Explain products or services offered by the company in a clear, concise, and persuasive manner.
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Follow a prepared script or use conversational skills to address customer needs and interests.
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Ask relevant questions to understand customer requirements and offer suitable solutions or products.
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Generate leads, book appointments, or close sales as per the assigned targets.
2. Inbound Call Handling (Blended Process):
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Answer incoming calls from customers related to product inquiries, complaints, or support requests.
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Provide accurate information, resolve issues, or escalate calls to the concerned departments when necessary.
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Ensure prompt and professional responses to all customer concerns.
3. Customer Relationship Management:
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Build rapport with customers to maintain and improve client satisfaction.
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Follow up with customers for feedback, renewal, or further requirements as per process flow.
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Maintain a courteous and positive tone during all interactions.
4. Documentation and Data Entry:
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Enter details of each interaction into the CRM or designated system accurately and in real-time.
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Update call outcomes, lead status, follow-up dates, and any additional notes.
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Generate reports for daily calls, conversions, feedback, and unresolved issues.
5. Target Achievement:
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Meet or exceed daily, weekly, and monthly performance targets (e.g., call volume, lead conversion, sales).
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Handle rejection positively and remain motivated to reach goals consistently.
6. Quality and Compliance:
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Follow process guidelines and quality parameters strictly.
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Adhere to call scripts, sales techniques, and customer service protocols.
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Ensure data privacy and maintain the confidentiality of customer information.
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Comply with company policies and relevant legal regulations (such as DND and consent guidelines).
More information about this Opening For Freshers - Voice process Graduates Only Job
Please go through the below FAQs to get all answers related to the given Opening For Freshers - Voice process Graduates Only job
- What are the job requirements to apply for this Opening For Freshers - Voice process Graduates Only job position?
- Ans: A candidate must have a minimum of fresher as an Opening For Freshers - Voice process Graduates Only
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 17000 Monthly. The Salary will depend on the interview. This Opening For Freshers - Voice process Graduates Only is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Opening For Freshers - Voice process Graduates Only is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Opening For Freshers - Voice process Graduates Only position?
- Ans: There are immediate 1 job openings for Opening For Freshers - Voice process Graduates Only in our Organisation.
