Operations Coordinator Jobs in Noida,Delhi - Roadzen Assistance

Operations Coordinator
Roadzen Assistance
Roadzen Assistance
Last Date 29 May 2022
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Roadzen Assistance - Job Details

Date of posting: 30 Mar 22
Operations Coordinator

Job Description:-

The Operations Coordinator will be accountable for ensuring the delivery of the whole range of assistance services on a 24x7 basis to our clients as well as providing support to the Operations Manager on project implementation and staffing matters.

As a member of the operations team, the Senior Coordinator will be the first point of contact for the Customers, Service Providers, and Colleagues from other Alarm Centers.

  • To ensure continuity of services to Roadzen Assistance clients by manning the telephone and other communication systems in the manner described in the Roadzen ASSISTANCE procedures according to client requirements.
  • To document all matters related to each request for assistance using the forms and systems made available by the company to ensure continuity and consistency of service 24 hours a day.
  • To take Roadside assistance calls, and allocate the nearest authorized service provider to provide emergency roadside assistance service.
  • To contribute to the financial viability of the company by providing the billing department with updated billing instructions, providing the accounts department with relevant information on services providers/correspondents used, and securing payment prior to delivery of services to non-members.
  • To maintain a conducive environment in the alarm Centre for the delivery of 24-hour services.
  • To own and manage specific customer cases and programs assigned.
  • To support shift leaders to achieve target service delivery and financial goals. (senior coordinators are shift leaders as well)
  • To take all calls for private case requests and follow up on the case in a timely and professional manner.
  • To update the excel sheet with the case details.
  • To provide support to the Operations Manager on a range of projects, including process improvements or software implementation.
  • Manage and put in records all inquiry communications from incoming calls and emails in the call management system and open case files, when necessary.
  • Manage customers inquiries for the company's contracted services by determining eligibility and level of service required.
  • Conduct research when needed on methods, providers, services, procedures, or any other information to ensure quality assistance to the customers.
  • Communicate with service providers and /or inter-office worldwide to coordinate assistance for customers.
  • Arrange such services in a professional and timely manner.
  • Complete work assigned by the company on time or escalate to a colleague (s) working the following shift.
  • Work in conjunction with the team and management to meet performance goals.
  • Perform other office duties and administrative tasks as deemed required by the process from time to time.

Skills Required:-

  • Possess good telephone etiquette organizational skills to do their job.
  • Must have both written and verbal communication skills along with time management skills.
  • Proficient with Microsoft Office (especially Excel and Word)
  • Critical thinking and problem-solving.
  • Flexibility for any shift requirements (Night shift will be work from home)
  • Proven ability to work collaboratively with others
  • Minimum graduate (any stream)
  • Language preferred Mandatory (English & Hindi)

Compensation and benefits:-

  • Starts from 15k to 20k depending upon a number of years of work experience and fulfillment of preferred skills.
  • Perks and night shift allowances will be paid additionally over the normal take-home salary.
  • Additional PF and ESI benefits to employees as per industry norms.

Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
Country : India

About Roadzen Assistance

RoadZen Road-side assistance service brings to its clients & their customers a comprehensive range of breakdown and accident management solutions that can be custom made to meet different requirements in the most efficient manner.

Roadzen is simplifying auto insurance using technology and artificial intelligence. Roadzen Assistance has a pan India network of service providers that help users resume mobility in the event of a vehicle breakdown in a rapid and reliable manner. We deliver standard roadside assistance services like vehicle repair, recovery, and onward travel to our users, ensuring top quality service provision and careful attention to customer needs throughout.

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Roadzen Assistance recruiting Operations Coordinator candidates nearby Delhi(Connaught Place ), Noida.Roadzen Assistance vacancies for Operations Coordinator is recruited through Written-test, Face to Face Interview etc.
Roadzen Assistance Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi(Connaught Place ), Noida can apply for Operations Coordinator position in Roadzen Assistance. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Roadzen Assistance recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Roadzen Assistance and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Roadzen Assistance and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Roadzen Assistance and near your city and get a secured career.