Operations Customer Support Executive Jobs in Hyderabad - Oddy Labs

Operations Customer Support Executive

Oddy Labs

0 Years

Not disclosed

Expired

Posted: 05 Jun 18

Job Description

Role Definition:

To assist the organization in smooth functionality once the customer enters the system and servicing them.
Also acquiring new customers.
Sell additional products and services to existing ones.

Responsibility & Deliverables:

Documentation of operation process.
Data Management of the clients
Customer Service Activities
Payment Recovery
Follow-ups on Prospects

Tasks & Activities:

Documentation of operation process.
Discussing and Documenting the Operational process with the Leadership.
Continuous Management and updating of operational documents.

Data Management of the clients:

Entering the clients data in Excel
Sending the clients onboarding emails/announcements Emails.
Sending them the receipts, contracts as per requirement.

Customer Service Activities:

Connecting with each client once in 15 days via call & email.
Responding to clients request for assistance of any form and internally coordinating with the concerned department.

Payment Recovery:

Responsible for payment recovery as per the schedule from the participants.
Send email reminders for payments & if required calls also.
Keep a track of overdue payments & send emails of penalty etc according to the process.
Follow-ups on Prospects
Proper call & email follow up on the prospects generated by self.
Minimum 2 hours of follow-ups every day.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Written-test, Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id431064

Job Category Diploma , Tech Support

SkillsMicrosoft excel Office Admin

Locality Address Madhapur

State Telangana

Country India

About Company

Oddy Labs is a global software development co-employment company, not just another outsourcing company.We provide top technology resources to a wide range of verticals and industries, headquartered in Hyderabad.

Jobs By Location

Hyderabad

Delhi

Mumbai

Bangalore

Chennai

Noida

Gurgaon

Kolkata

Ahmedabad

Pune