Operations Executive Jobs in Bangalore - YourDOST - Your Emotional Wellness Coach

Operations Executive

YourDOST - Your Emotional Wellness Coach

0 to 3 Years

Not disclosed

Expired

Posted: 02 Jul 20

Job Description

We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of YourDOST customers and experts. The person must be a good listener and sensitive at handling user’s/expert’s queries and providing them with the best experience and resolution.

Responsibilities

Maintaining customer focus at all times and responding to customer enquiries over e-mail, phone and chat.
Taking ownership of issues raised by users/ experts and work with cross-functional teams to investigate, escalate and resolve them at the earliest for customer delight.
Maintaining knowledge of all existing and upcoming products/services of the company.
Capturing customer feedback and channelizing to internal teams for appropriate action.
Monitoring real-time dashboards and coordinating with experts whenever required

Requirement