Operations Jobs Opening in ICICI Prudential Life Insurance Company Limited at Mumbai
FEATURED JOBoperations
Job Description
Key Responsibilities:
Relationship Management: Building and maintaining strong, long-term relationships with clients.
Client Needs: Understanding client requirements, addressing their concerns, and providing solutions.
Account Management: Overseeing the entire client lifecycle, from onboarding to ongoing service delivery and renewals.
Communication: Serving as the primary point of contact for client communication, relaying client feedback to internal teams, and providing regular updates.
Problem Solving: Identifying and resolving client issues and complaints promptly and effectively.
Business Development: Identifying opportunities for upselling and cross-selling within existing accounts.
Reporting: Generating reports on account performance and key metrics.
Contract Management: Managing contract renewals and negotiating agreements.
Staying Updated: Keeping abreast of industry trends and competitor activities.
Collaboration: Working with internal teams (sales, marketing, product development) to meet client needs and drive business growth.
