Operations Jobs in Delhi - EaseMyTrip

Operations

EaseMyTrip

0 Years

Not disclosed

Expired

Posted: 07 Feb 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Provide best-in-class customer service and problem resolution to customer queries over voice-based phone service
2. Support customers across telecommunication/email/chat and meet customer requirements through first contact resolution
3. Clarify customer requirements; probe for and confirm understanding of requirements or problems
4. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
5. Listen attentively to customer needs and concerns; demonstrate empathy
6. Confirm customer understanding of the solution and provide additional customer education as needed
7. Prepare complete and accurate work and update customer files

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Who can apply

Only those candidates can apply who:

are available for full time (in-office) internship

have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Excellent communication skills are required

Perks

Certificate