Operations Jobs in Hyderabad - Nayi Disha Resource Centre
Job Description
About Nayi Disha Resource Centre
Nayi Disha Resource Centre is a platform that aims to provide information support to families of persons with intellectual and developmental disabilities (IDD). We, at Nayi Disha, understand that every person with IDD has unique needs and therefore each child/person with IDD will have a need for different therapies or services (education, healthcare). We also recognize that every family faces a different set of questions and challenges at different life-stages of the child.
Nayi Disha is our attempt to address important information needs of parents of individuals with IDD through an information and resource portal and thus develop a digital ecosystem of all the stakeholders such as parents, therapists, doctors and schools. We hope that this will help build a much-needed support for families and also help individuals with IDD receive the best possible care and access the services they require, enabling them to reach their full potential.
About part time job/internship
Selected intern's day-to-day responsibilities include:
1. Add potential providers both over the phone and by email
2. Research required information using available resources
3. Provide service providers a background about the work and understand their complete workflow
4. Enter new service provider information into the matrix
5. Update/Edit existing service provider Information on a constant basis
6. Identify and escalate priority issues
7. Route calls to appropriate resource
8. Follow up with the service provider calls where necessary
9. Document all call information according to standard operating procedures
10. Complete provider call logs
11. Manage and resolve provider complaints
1. Add potential providers both over the phone and by email
2. Research required information using available resources
3. Provide service providers a background about the work and understand their complete workflow
4. Enter new service provider information into the matrix
5. Update/Edit existing service provider Information on a constant basis
6. Identify and escalate priority issues
7. Route calls to appropriate resource
8. Follow up with the service provider calls where necessary
9. Document all call information according to standard operating procedures
10. Complete provider call logs
11. Manage and resolve provider complaints
Skill(s) required
Learn these skills on Internshala Trainings
Who can apply
Only those candidates can apply who:
1. are available for the part time job/internship
2. can start the part time job/internship between 11th Aug'20 and 15th Sep'20
3. are available for duration of 4 months
4. are from Hyderabad and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Candidate should be open to traveling within the Bangalore city
2. Tele-marketer or a person from a customer service background
3. Good oral and written communication skills
4. Strong computer skills (i.e. Excel, Word, PowerPoint, Outlook, Access)
5. Ability to analyze data
6. Proficient with Hindi apart from English and knowledge of additional local language Telugu, Marathi would be helpful
Perks
Number of openings
2
Job Particulars
Role it software engineer
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1028189
Job Category IT/Software , Diploma
Locality Address
State Telangana
Country India
About Company
Nayi Disha Resource Centre
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