Operations Jobs in Hyderabad - Turito
Operations
Turito
Expired
Posted: 25 Feb 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Maintain good relationships with students & parents so that the business can maximize the value of those relationships
2. Work as student/teacher representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform
3. Manage class rescheduling requests and handle database and coordinate with the tech team to execute this in the backend to manage ongoing classes
4. Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
5. Communicate with customers via phone and email
6. Participate in one-on-one discussions with parents, students & counselors to explain the product value and take their feedback and suggestions
7. Understand the problems and challenges of the parents, students & counselors and identify ways the business could better address those needs
8. Ensure TAT of query response at 4 hours and that of query resolution at 24 hours
9. Seek opportunities to cross-sell or upsell by pitching different available solutions to the existing customers
10. Actively seek students & parents feedback and suggestions and use that to drive product and process improvements
11. Develop and execute a strategy to meet the revenue targets set for the month
12. Ensure excellent program delivery to improve customer retention and reduce churn
1. Maintain good relationships with students & parents so that the business can maximize the value of those relationships
2. Work as student/teacher representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform
3. Manage class rescheduling requests and handle database and coordinate with the tech team to execute this in the backend to manage ongoing classes
4. Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
5. Communicate with customers via phone and email
6. Participate in one-on-one discussions with parents, students & counselors to explain the product value and take their feedback and suggestions
7. Understand the problems and challenges of the parents, students & counselors and identify ways the business could better address those needs
8. Ensure TAT of query response at 4 hours and that of query resolution at 24 hours
9. Seek opportunities to cross-sell or upsell by pitching different available solutions to the existing customers
10. Actively seek students & parents feedback and suggestions and use that to drive product and process improvements
11. Develop and execute a strategy to meet the revenue targets set for the month
12. Ensure excellent program delivery to improve customer retention and reduce churn
Skill(s) required
Learn these skills on Internshala Trainings
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 22nd Feb'21 and 29th Mar'21
3. are available for duration of 6 months
4. have relevant skills and interests
Perks
Number of openings
4
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Any Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1130007
Job Category Tech Support
Locality Address
State Telangana
Country India
About Company
Turito
Turito is a revolutionary e-learning platform launched to make quality online education easily available to every student. Turito offers online coaching for all kinds of competitive exams, such as SAT, ACT, PSAT, subjective SAT & APs for 5th to 12th-grade students along with complete guidance in the college application process for admissions into top ivy league colleges. Bearing a highly experienced faculty (between 10-25 years) with a proven track record in teaching English, mathematics, reading comprehension, and writing skills, Turito is driven to provide the best of online education to students across the globe. We also offer online coaching for engineering and medical entrance exams like IIT JEE, NEET, and foundation courses for 4th to 12th students (CBSE, ICSE & state syllabus).
Jobs By Location
Hyderabad
Ahmedabad
Bangalore
Gurgaon
Kolkata
Noida
Mumbai
Delhi
Pune
Chennai
Others also searched for
Job & career videos Subscribe