Operations Jobs in Mumbai - Capes India
Job Description
About Capes India
Capes India is a leader in phone, laptop & other tech device customizations with skins, wraps & decals. Delivering high-quality products across India from our website.
About the internship
Selected intern's day-to-day responsibilities include:
Manage customer queries on incoming emails & calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Manage customer queries on incoming emails & calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 27th Aug'20 and 1st Oct'20
3. are available for duration of 3 months
4. are from Mumbai and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
1
Certificate: Will be provided at the end of the Internshiphttps://internshala.com/internship/detail/operations-internship-in-mumbai-at-capes-india1598527115Job Particulars
Role others
Education Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1097371
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
Capes India
Jobs By Location
Mumbai
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