Operations Lead Jobs in Noida - SquadRun Solutions Private Limited
Operations Lead
SquadRun Solutions Private Limited
Expired
Posted: 14 Aug 19
Job Description
Operations Lead
Location : Noida, IN
Overall Responsibilities :
- Drive delivery and ensure that SLAs are met. This will require strong analytical skills and comfort with numbers. Creative thinking will play a key role in solving day to day product problems.
- Creating and reading reports on a daily basis to ensure overall health of the platform and flag off anomalies.
- Contribute to product improvement: Identify inefficiencies in the system (from pilot to final delivery) and put processes in place to solve for them.
- Track and measure the performance of the Ops team.
- Other core areas
Requirements :
- 3-5 years of business operations, BPO or other customer-service focused industry experience, with 1+ years of managerial experience
- Must have experience of handling foreign (preferably US based) clientele
- Strong quantitative and analytical skills - strong working experience of Microsoft Excel
- Proficient critical thinking, problem solving, decision making and leadership capabilities
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills with the ability to build and/or modify scripts/emails for client outreach campaigns
- Solid organizational skills including attention to detail and planning
- Engineering background is a plus
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id673360
Job Category Others
Locality Address
State Uttar Pradesh
Country India
About Company
Squad combines crowd-sourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in the future.
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