Operations Manager Jobs in Coimbatore

Operations Manager

EDUFLY BANK JOBS

0 Years

10000 - 15000 Monthly

Expired

Posted: 13 Dec 17

Job Description

Job Name: Relationship Officer

Acquire new customers who meet product criteria and flag them on the system o
Referrals generated from existing customers
Leads generated by branch staff & personal leads Databases
Premier Acquisition Channel
Increase liabilities size of relationship via:
Balances in a/c's of existing customer
Use FD maturity reports to track maturity of FDs and prevent outflow
Know the customer's business to proactively provide financial solutions
Penetration of products across family groups.
Portfolio Management
Identify existing/new customers who meet Preferred product criteria and flag them on the system and upgrade these customers under the Preferred programme in line with the Preferred grouping criteria
Flag eligible customers from Classic portfolio o Identifying customers through Large Transaction reports
GMs or VPs of all Cat A companies and CSRM salary account companies which meet programme criteria and have future potential
Monitor large amount movements and account closure from the deposit accounts and ensure that customer does not attrite
Ensure that the marketing analytics list on possible attrite, is called and retained Customer Services
Ensure quality customer service is delivered Disseminating required product information Recording complaints as per the specified process
Resolving all complaints received from preferred customers within the stipulated TAT's
Ensure appropriate customer communication on closures & copy of that to be filed.
Preventive complaint management
Asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same
Check back on recent customer's registered to DBC channel and give any specific help required Operations
Ensure certification of documentation required for opening and maintaining customer accounts
Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
AGE LIMIT - 20-29 YRS.
EXPERIENCE: (0-1 YRS)