Operations Manager Jobs in Delhi,Faridabad,Gurgaon - Mayur Technosoft

Assistant Manager - Client Handling

• Manager day to day operations for a team of 70 - 100 employees. (Inclusive of SME /T.L /Agents)

 • Demonstrated skills and competencies in assessment, problem solving, practices /Policy administration / Interpretation. 

•Flexibility to quickly shift priorities, multi task and juggle simultaneous requirements in fast paced environment and manage all to completion.

• Demonstrated ability to work independently.

 • Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization.

 • Excellent communication, facilitation and interpersonal skills.

• Proven project management skills and ability to proactively partner with the required clients (in case).

• Proficient with Microsoft office products like windows, word, excel and power point required.

• Manager day to day employee related issues by providing appropriate resolution

• Promote employee engagement and retention through effective HR Best practice programs. Key Attributes:

• Customer Service background (Blended process - 80% Voice & 20 % Email)

• Excellent analytical & Communication Skills

 • Self-motivated & Execution oriented

• Ability to work on multi tasks and should be flexible

• Team worker & Should have people/ Peer management experience

• Customer management exposure and good presentation skills is must

• Displays a Can do attitude during times of constraints and challenges

• Leads by example with High value and integrity