Operations Manager Jobs in Gurgaon - Kanban travel services pvt ltd

Operations Manager
Kanban travel services pvt ltd
2 to 3+ Years
25000 - 40000 Per Month
Operations Manager Jobs in Gurgaon - Kanban travel services pvt ltd
Last Date 15 Sep 2018

Kanban travel services pvt ltd - Job Details

Date of posting: 30 Aug 18
Job Description 
 Car Rental Operations Manager, 
Job Summary 
  • Reporting directly to the General Manager, the primary objective of this role is to oversee, lead and develop all Car Rental locations to operational success and profitability with management responsibility across the functional areas of operations, maintenance, risk management and employee development. 
  • This role develops and executes short-term and long-term strategies, solutions, process improvements and is responsible for all operational activities at a location level across India. 
  • It has input into the strategy and is responsible for executing the strategy to grow revenue, transactions and profit. 
  • The role is responsible for achieving cost efficiencies and cost control. Integral member of the Executive Team Essential 
Duties and Responsibilities 
  • Manages and directs the car operating plans for all car rental locations that maximise revenue and profit within plan objectives. 
  • Monitors the local markets and performance against plan, and influences performance improvement along with procedures and standards, as appropriate, to maximise profits. 
  • Manages the P&L for all car rental operations across Delhi-NCR. 
  • Oversees direction and guidance to all management and staff in car operations. 
  • Conducts quarterly reviews for the locations. 
  • Works closely with depot managers and their direct reports to ensure they are meeting performance objectives and holds each depot manager accountable for their performance. 
  • Helps develop an action plan for improvement, as necessary. 
  • In conjunction with the General Manager and Car Sales Manager is responsible for fleet to ensure proper fleet levels to achieve business plan. 
  • Works with the Pricing Manager to optimise pricing/rate opportunities. 
  • Supervises, trains, develops, motivates and evaluates the performance of the depot managers. 
  • Establishes, communicates, monitors and updates objectives for operational staff consistent with company goals and objectives. 
  • Coaches staff and prepares them for current and future business demands. 
  • Works closely with the General Manager on lease renewals and new areas of growth opportunities. 
  • Directs depot management to meet and exceed standards, specifically depot performance, maintenance, sales, customer service and safety/risk management. 
  • Visits and inspects locations on a regular basis. 
  • Guides resolution of customer service issues to ensure the development of strong customer relationships and high customer retention. 
  • Supervisory responsibilities 
  • Ensures proper staffing and the use of overtime hours to maximise the effectiveness of the function nationally.
  • Conducts annual performance appraisals for direct reports, recommends salary increases, provides individual feedback to improve performance, and initiates corrective action in response to personnel problems. 
  • Reviews and approves salary increases for indirect reports. 
  • Oversees the training of new employees to perform their duties in a manner consistent with the organisations standards. 
Qualifications (may vary by level) 
  • Tertiary qualification preferred Required Experience 
  • Experience in car/truck rental, logistics, sales, fleet, training or customer service. 
  • Minimum of 1 year experience in operations manager role.
 Required Knowledge, Skills and Abilities 
  • Strong project management skills. 
  • Excellent communication skills both written and verbal. 
  • Strong interpersonal and organisation skills required. 
  • Self-motivated, detail oriented, and very organised. 
  • Ability to interact with all levels of management and work individually as well as part of a team. 
  • Good computer skills including Microsoft Office (Excel, Word),and company associated programmes. 
  • Detailed knowledge of policies and procedures as related to daily rental operations. 
  • Personal Specification 
  • Demonstrated Service Excellence Orientation 
  • Sound leadership skills and the ability to lead by example 
  • Initiative, enthusiasm and ability to work without supervision 
  • The ability to maximise the performance of each and every location assignment 
  • Conflict resolution and negotiation 
  • The ability to work effectively leading and as part of a highly motivated and talented team 
  • Well developed and proven judgment and problem solving skills 
  • Sound understanding and implementation of Equal Employment Opportunity, antidiscrimination, Sexual Harassment and Occupational Health and Safety and other relevant Employment related legislation. 
  • Travel Requirements Moderate travel required 
  • Disclaimer The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. 
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. 
  • The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. 
  • No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.              

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Management
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 3+ Years)

About Kanban travel services pvt ltd

The fastest growing startup in tours n travel in India.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Kanban travel services pvt ltd recruiting Operations Manager Experienced(2 to 3+ Years) candidates candidates nearby Gurgaon.Kanban travel services pvt ltd vacancies for Operations Manager is recruited through Written-test, Face to Face Interview etc.
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