Operations Support Engineer Jobs in Bangalore - Pelatro
Job Description
Eligibility:
- BE/Btech (CSE, EEE, ECE, IS/IT) engineering graduates from 2018 and 2019 batch with 60% throughout in their academics
Job Description:
- Monitoring the alarms/alerts generated by various customers.
- Monitoring the logs of jobs and job status.
- Preliminary investigation of alerts based on a standard defined procedure.
- Acknowledgment of tickets to customers on the support management tool.
- Working in 8-hour shifts (including night shift) to support customers in different regions. The shift may change on a periodic basis.
- Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis.
- Engagement with the customer operations supports team.
- Development/Modification of shell scripts to enhance product monitoring abilities.
- Responsible for monitoring and supporting the product at the customer environment in 24*7 basis working in shifts.
Desired Skills:
- Good communication
- Good knowledge on Unix and Shell scripting
- Understanding of RDBMS concepts.
- Understanding of SDLC and Agile development models
- Well established communication and inter-personal skills associated with person-management abilities.
- Thorough understanding, appreciation, and analysis of the issues underlying systems development.
- Experience of the technical aspects of the relevant technologies, software, and hardware, to be employed.
- Potential to upskill to L2/L3 teams with more advanced product/domain/Unix knowledge.
Salary:
- INR. 3.5 LPA
- INR. 50,000/- would be paid as a joining bonus after completion of 6 Months
Job Location: Bangalore
Job Particulars
Role it software engineer
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id713176
Job Category IT/Software
Locality Address
State Karnataka
Country India
About Company
As telecommunication providers move from Product-Centric Strategy to Customer-Centric Strategy, there is a need to go deeper into the customer base to increase revenues. This means that intimate knowledge of customer behavior, preferences and intent becomes a pre-requisite. Customer Centricity brings together Customer Lifecycle, Customer Experience, and Customer Value and thus, clearly, it can help reach deeper into the customer and thus broaden the relationship with the customer.
Pelatro understands this and has developed an innovative Precision Marketing solution: mViva. Today, telcos need a different perspective – they need to start thinking about each customer as a segment of one and thus position unique offers to each individual customer. This customer-centric approach calls for awareness of each individual customer’s needs and this is what the critical aspect of Relevance hinges upon. mViva incorporates Precision Marketing to achieve this result.
Pelatro understands this and has developed an innovative Precision Marketing solution: mViva. Today, telcos need a different perspective – they need to start thinking about each customer as a segment of one and thus position unique offers to each individual customer. This customer-centric approach calls for awareness of each individual customer’s needs and this is what the critical aspect of Relevance hinges upon. mViva incorporates Precision Marketing to achieve this result.
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