OPS MANAGER-TRAVEL
Radical Minds
Expired
Posted: 13 Sep 19
Job Description
OPS MANAGER-TRAVEL
Job Category: Manager Operations
Job Type: Full Time
Job Location: Gurgaon
Job Experience: 1-5 Years
PRINCIPAL RESPONSIBILITIES :
- Work direction and development for a team of executives (150-200) & 5-6 TL
- Team management – handling a team of Travel.
- Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly to team performance
- Employee Engagement – conducting engagement activities at the team as well as organization level
- Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
- Employee Development – provide learning opportunities to team & succession planning
- Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees
- Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes
- Assist with training and identify training needs within the group and provide feedback
- Mentor and assist the team
CRITICAL SKILLS REQUIRED:
- Customer Service Skills.
- GDS(Amadeus or Galileo) is a must.
- Knowledge of the Products supported
- Knowledge of Customer Procedures / Policies
- Excellent spoken and written communication skills
- Knowledge of Customer’s Culture
- Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
- Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
- Excellent analytical, problem-solving, decision-making and project management skills
- Ability to drive results against SLA performance indicators
- Ability to handle stressful situations
- Willingness to work in a 24×7 environment and rotational shifts.
CANDIDATE SPECIFICATION:
- Graduate or graduate equivalent.
- GDs Skills.
- Relevant product/process knowledge
- 1-5 years of relevant industry experience
- Coaching and developing people
- Managing change
- Emotional intelligence
- Proven ability to lead and motivate a service-oriented team in a fast-paced environment
- Experience in a call center environment
- Excellent analytical, problem-solving, decision-making and project management skills.
- Interested candidates can come for the mega walk-ins with our 6 months of bank statements & salary slips at Radical Minds, Technologies, Plot No:368, Udyog Vihar Phase 2 Gurgaon near Trident Hotel & Induslnd Rapid Metro station.
Job Particulars
Role hr admin
Education Any Graduate
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id698190
Job Category 1 to 3 Yr Exp , Recruitment
Locality Address
State Haryana
Country India
About Company
Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance.
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