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OPS MANAGER-TRAVEL Jobs in Gurgaon - Radical Minds

OPS MANAGER-TRAVEL
Radical Minds
Gurgaon
Any Graduate
1 to 3 Years
OPS MANAGER-TRAVEL Jobs in Gurgaon - Radical Minds
Last Date 12 Nov 2019
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Radical Minds - Job Details

Date of posting: 13 Sep 19
OPS MANAGER-TRAVEL

Job Category: Manager Operations

Job Type: Full Time

Job Location: Gurgaon

Job Experience: 1-5 Years

PRINCIPAL RESPONSIBILITIES :
  • Work direction and development for a team of executives (150-200) & 5-6 TL
  • Team management – handling a team of Travel.
  • Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly to team performance 
  • Employee Engagement – conducting engagement activities at the team as well as organization level
  • Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
  • Employee Development – provide learning opportunities to team & succession planning
  • Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees
  • Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes
  • Assist with training and identify training needs within the group and provide feedback 
  • Mentor and assist the team

CRITICAL SKILLS REQUIRED:
  • Customer Service Skills.
  • GDS(Amadeus or Galileo) is a must.
  • Knowledge of the Products supported
  • Knowledge of Customer Procedures / Policies
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
  • Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
  • Excellent analytical, problem-solving, decision-making and project management skills
  • Ability to drive results against SLA performance indicators
  • Ability to handle stressful situations
  • Willingness to work in a 24×7 environment and rotational shifts.

CANDIDATE SPECIFICATION: 
  • Graduate or graduate equivalent.
  • GDs Skills.
  • Relevant product/process knowledge
  • 1-5 years of relevant industry experience 
  • Coaching and developing people
  • Managing change
  • Emotional intelligence
  • Proven ability to lead and motivate a service-oriented team in a fast-paced environment
  • Experience in a call center environment
  • Excellent analytical, problem-solving, decision-making and project management skills.
  • Interested candidates can come for the mega walk-ins with our 6 months of bank statements & salary slips at Radical Minds, Technologies, Plot No:368, Udyog Vihar Phase 2 Gurgaon near Trident Hotel & Induslnd Rapid Metro station.

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Job Category : 1 to 3 Yr Exp,Recruitment
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3 Years)

About Radical Minds

Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance. 

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Radical Minds recruiting OPS MANAGER-TRAVEL Experienced(1 to 3 Years) candidates candidates nearby Gurgaon.Radical Minds vacancies for OPS MANAGER-TRAVEL is recruited through Written-test, Face to Face Interview etc.
Radical Minds Company recruits a lot of Experienced(1 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in HR / Admin job field. The candidates nearby Gurgaon can apply for OPS MANAGER-TRAVEL position in Radical Minds. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Radical Minds recruitment, candidates are mostly chosen for the department of HR / Admin . To learn more about the current jobs and other details, it is better to go through official site of Radical Minds and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Radical Minds and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Radical Minds and near your city and get a secured career.
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