OPS MANAGER-TRAVEL Jobs in Gurgaon - Radical Minds

Radical Minds
Any Graduate
1 to 3 Years
OPS MANAGER-TRAVEL Jobs in Gurgaon - Radical Minds
Last Date 12 Nov 2019
This Job is Expired

Radical Minds - Job Details

Date of posting: 13 Sep 19

Job Category: Manager Operations

Job Type: Full Time

Job Location: Gurgaon

Job Experience: 1-5 Years

  • Work direction and development for a team of executives (150-200) & 5-6 TL
  • Team management – handling a team of Travel.
  • Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly to team performance 
  • Employee Engagement – conducting engagement activities at the team as well as organization level
  • Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
  • Employee Development – provide learning opportunities to team & succession planning
  • Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees
  • Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes
  • Assist with training and identify training needs within the group and provide feedback 
  • Mentor and assist the team

  • Customer Service Skills.
  • GDS(Amadeus or Galileo) is a must.
  • Knowledge of the Products supported
  • Knowledge of Customer Procedures / Policies
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
  • Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
  • Excellent analytical, problem-solving, decision-making and project management skills
  • Ability to drive results against SLA performance indicators
  • Ability to handle stressful situations
  • Willingness to work in a 24×7 environment and rotational shifts.

  • Graduate or graduate equivalent.
  • GDs Skills.
  • Relevant product/process knowledge
  • 1-5 years of relevant industry experience 
  • Coaching and developing people
  • Managing change
  • Emotional intelligence
  • Proven ability to lead and motivate a service-oriented team in a fast-paced environment
  • Experience in a call center environment
  • Excellent analytical, problem-solving, decision-making and project management skills.
  • Interested candidates can come for the mega walk-ins with our 6 months of bank statements & salary slips at Radical Minds, Technologies, Plot No:368, Udyog Vihar Phase 2 Gurgaon near Trident Hotel & Induslnd Rapid Metro station.

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Job Category : 1 to 3 Yr Exp,Recruitment
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3 Years)

About Radical Minds

Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance. 

This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
EPM - Enterprise Performance Management-Administrator
BCA, BE/B.Tech, MCA, Any Post Graduate, Any Graduate
US/IT Recruiter
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
HR Operations
B.Com, BBA/BBM, BCA, BE/B.Tech, BEd
IT Recruiter

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