OPS MANAGER-TRAVEL Jobs in Gurgaon

OPS MANAGER-TRAVEL

Radical Minds

1 to 3 Years

Not disclosed

Expired

Posted: 13 Sep 19

Job Description

OPS MANAGER-TRAVEL

Job Category: Manager Operations

Job Type: Full Time

Job Location: Gurgaon

Job Experience: 1-5 Years

PRINCIPAL RESPONSIBILITIES :

Work direction and development for a team of executives (150-200) & 5-6 TL
Team management – handling a team of Travel.
Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly to team performance
Employee Engagement – conducting engagement activities at the team as well as organization level
Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
Employee Development – provide learning opportunities to team & succession planning
Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees
Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes
Assist with training and identify training needs within the group and provide feedback
Mentor and assist the team

CRITICAL SKILLS REQUIRED:

Customer Service Skills.
GDS(Amadeus or Galileo) is a must.
Knowledge of the Products supported
Knowledge of Customer Procedures / Policies
Excellent spoken and written communication skills
Knowledge of Customer’s Culture
Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
Excellent analytical, problem-solving, decision-making and project management skills
Ability to drive results against SLA performance indicators
Ability to handle stressful situations
Willingness to work in a 24×7 environment and rotational shifts.

CANDIDATE SPECIFICATION:

Graduate or graduate equivalent.
GDs Skills.
Relevant product/process knowledge
1-5 years of relevant industry experience
Coaching and developing people
Managing change
Emotional intelligence
Proven ability to lead and motivate a service-oriented team in a fast-paced environment
Experience in a call center environment
Excellent analytical, problem-solving, decision-making and project management skills.
Interested candidates can come for the mega walk-ins with our 6 months of bank statements & salary slips at Radical Minds, Technologies, Plot No:368, Udyog Vihar Phase 2 Gurgaon near Trident Hotel & Induslnd Rapid Metro station.

Job Particulars

Role hr admin

Education Any Graduate

Who can apply Experienced (1 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id698190

Job Category 1 to 3 Yr Exp , Recruitment

Locality Address

State Haryana

Country India

About Company

Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance.

OPS MANAGER-TRAVEL Job in Radical Minds at Gurgaon