Oracle DBA Support Engineer Jobs Opening in A Client of Freshersworld at Hyderabad
Job Description
Oracle DBA Support Engineer
Job description
Solution Support Center (SSC) is a premium support service offered by Oracle's Advanced Customer Services (ACS). SSC provides the customer with highly personalized advanced level expert reactive and proactive support on Oracle products like databases, engineered systems, applications, middleware, etc.
Reactive support includes helping the customers resolve their critical production issues in the quickest possible way and identifying the root cause. Proactive support includes performing technical assessments of customer environments, applied research, advice on product features and usage, providing knowledge transfer sessions, helping implement new features and options, etc.
Responsibilities:
Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Database products.
Manage customer escalations/expectations and ensure timely delivery of high-quality resolution on technical issues focusing on root cause analysis and prevention.
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle products to avoid such problems in the future.
Educate and walk the customer through the problem-solving process.
Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development, etc)
Research and study product features and keeps abreast of new releases and functionalities or related technologies to maintain product expertise.
Requirements
Degree in Computer Science, Engineering, related field or equivalent.
Minimum 5 Years experience as an Oracle database engineer/DBA
Excellent written and spoken English communication skills. The candidate will be working remotely with high-profile customers around the world.
Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.
Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery
Experience in database upgrades, migrations, installations, and patching
Experience in one or more of the following technical areas is a plus: Oracle Security products, Oracle Golden Gate, Exadata, Super Cluster, ZFS, and ZDLRA.
Ability to quickly grasp complex technical issues
Willingness to work in shifts and on weekends
Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you be able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle them with utmost professionalism without compromising customer satisfaction.
Will have a strong customer-centricity mindset and the passion to work in the Service Support line of business including providing preventive support and proactive advice
Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across a different geographical time zone.
Job Particulars
Role it software engineer
Education BE/B.Tech
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2782144
Job Category IT/Software
Locality Address
State Telangana
Country India
About Company
A Client of Freshersworld
Similar Jobs
Lead Software Engineer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad 
3+ Years 
Salary not disclosed 
BE/B.Tech, ME/M.Tech
Posted: 8 days ago
Apply Now
Associate Programmer Analyst-Java jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 12 days ago
Apply Now
Java Developer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 13 days ago
Apply Now
Java Developers jobs in Infogine at Hyderabad
Infogine
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 19 days ago
Apply Now
Senior Software Engineer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech, ME/M.Tech
Posted: 1 months ago
Apply Now
Senior PHP Developer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BCA, BE/B.Tech, BSc
Posted: 2 months ago
Apply Now
Java developer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BCA, BE/B.Tech, BSc
Posted: 1 months ago
Apply Now
Senior Java Developer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech, MCA, ME/M.Tech, MSc
Posted: 18 days ago
Apply Now
Java Architect jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 26 days ago
Apply Now
Support Engineer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech, ME/M.Tech
Posted: 1 months ago
Apply Now
Senior Software Engineer-Technology jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech, ME/M.Tech
Posted: 1 months ago
Apply Now
Digital Transformation Solution Engineer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech, BSc
Posted: 13 days ago
Apply Now
Senior Java Developer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BE/B.Tech, MCA, ME/M.Tech, MSc
Posted: 21 days ago
Apply Now
Full Stack Developer jobs in SmyanSoft Private Limited at Hyderabad, Bangalore, Pune
SmyanSoft Private Limited
Hyderabad, Bangalore, Pune
3+ Years
Salary not disclosed
BE/B.Tech
Posted: 1 months ago
Apply Now
Sr. Test Engineer jobs in A Client of Freshersworld at Hyderabad
A Client of Freshersworld
Hyderabad
3+ Years
Salary not disclosed
BCA, BE/B.Tech, BSc
Posted: 2 months ago
Apply Now
Jobs By Location
Hyderabad
Delhi
Bangalore
Mumbai
Gurgaon
Noida
Chennai
Ahmedabad
Pune
Kolkata
Others also searched for
