Organizational/Industrial Psychologist - Customer Success Jobs Opening in MantraCare at Paschim Vihar, Delhi
Job Description
We are looking for an Organizational/Industrial Psychologist - Customer Success to leverage psychological insights in enhancing client success, retention, and satisfaction. This role involves working closely with teams to design customer success strategies, conduct assessments, and analyze client data to improve outcomes. If you have a passion for organizational psychology and data-driven client engagement, join us in transforming workplace well-being and customer success strategies.
Job Responsibilities:
- Provide psychological insights to improve client success and retention.
- Work with teams to design and implement customer success strategies.
- Conduct assessments and provide solutions to improve employee and customer satisfaction.
- Analyze client data to optimize strategies and improve outcomes.
Key Responsibilities
1. Customer Relationship Management with Psychological Insight
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Understand client personality traits, communication preferences, and decision-making styles using psychological frameworks.
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Build trust-based relationships with key stakeholders at client organizations by aligning communication style and expectations accordingly.
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Work with Customer Success Managers to personalize onboarding and customer engagement strategies that resonate with individual client behavior.
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Provide consultative guidance on conflict resolution, change management, and performance dynamics within client teams.
2. Behavioral Data Analysis and Customer Retention
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Analyze behavioral and usage data to identify patterns linked to customer engagement, satisfaction, and potential churn risk.
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Create psychographic customer profiles to better predict account health and tailor intervention plans.
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Design and implement client feedback tools (surveys, interviews, assessments) based on psychometric principles to gather actionable insights.
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Translate data-driven insights into strategic recommendations for improving customer experiences.
3. Client Onboarding and Change Enablement
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Design and support onboarding processes that take into account the emotional and cognitive readiness of users and decision-makers.
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Use motivational interviewing or coaching techniques to increase client buy-in and usage adoption.
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Help develop materials, communication templates, or training content that supports change management and user engagement.
4. Cross-Functional Collaboration
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Act as a behavioral advisor to the Customer Success, Sales, and Product teams.
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Work with the Marketing team to craft customer messaging that aligns with behavioral motivators and resistance points.
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Collaborate with Product and UX teams to advocate for features that consider cognitive load, user behavior, and emotional friction points.
5. Training & Internal Enablement
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Train Customer Success Managers and client-facing teams on psychological principles of relationship management, persuasion, and customer communication.
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Develop internal playbooks or behavioral personas that guide how teams interact with different client profiles.
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Conduct workshops on topics such as emotional intelligence, client empathy, and managing challenging customer interactions.
6. Research and Continuous Improvement
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Stay up to date on emerging trends in organizational psychology, behavioral economics, and customer behavior.
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Design experiments or A/B tests to validate hypotheses about what drives customer engagement and loyalty.
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Contribute thought leadership (white papers, internal presentations) on the role of behavioral science in customer success.
More information about this Organizational/Industrial Psychologist - Customer Success Job
Please go through the below FAQs to get all answers related to the given Organizational/Industrial Psychologist - Customer Success job
- What are the job requirements to apply for this Organizational/Industrial Psychologist - Customer Success job position?
- Ans: A candidate must have a minimum of fresher as an Organizational/Industrial Psychologist - Customer Success
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, MA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Organizational/Industrial Psychologist - Customer Success is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Organizational/Industrial Psychologist - Customer Success position?
- Ans: There are immediate 1 job openings for Organizational/Industrial Psychologist - Customer Success in our Organisation.
Job Particulars
About Company
We aim at providing affordable, accessible, and professional healthcare treatment to people across the globe. At Mantra Care, our specialists/doctors follow an effective approach for improvising the flawed healthcare system through their real-time access to a convenient and affordable digital healthcare system.
