ORM Executive Jobs Opening in Futuready Media at Marol, Mumbai

ORM Executive

Education: Any Graduate / Post Graduate

Exp: 1-2 years / Fresher’s

Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.

MANDATORY SKILLS.

• MS Excel / PowerPoint / Word

• Basic social media knowledge

• Excellent oral & written communication skills

ROTATIONAL SHIFT

• 24 hours operation

• 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)

Weekly Off - Rotational

Duties and Responsibility

• The ORM Executive is responsible for online complaints receiving, tracking, and analyzing

the same by giving them proper responses.

• Facilitate problem resolution along with other questions. Consistently create an exceptional

consumer experience with each contact via Twitter and Facebook.

KEY RESPONSIBILITIES

• Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and

Facebook.

• Understand the level of the complaint and analyze and manage online statuses.

• Discuss and respond and continuously follow in case of any confusion on complaints and on

updates received.

• Maintain TAT within 5 minutes.

• Email all actionable cases excluding Power Outage, Street Light and Theft cases

1. What are the job requirements to apply for this ORM Executive job position?
   
   • Ans: A candidate must have a minimum of 1 to 2 year experience as an ORM Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM, BCA
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 15000 Monthly. The Salary will depend on the interview. This ORM Executive is a Full Time in Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This ORM Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the ORM Executive position?
   
   • Ans: There are immediate 1 job openings for ORM Executive in our Organisation.