OTC Team Lead Jobs Opening in For a Client of TeamLease Digital at Hyderabad
FEATURED JOBOTC Team Lead
Job Description
Order to Cash departments is responsible for set of business processes to
manage from sales order right through to customer payments. It includes
Invoicing, Pricing & Discounts, Dispute, Customer Payments, Credit Risk and
Collection processes.
As OtC leader - will ensure operational delivery according to the company’s
standards as well as driving process improvements. The role requires to
build strong partnership with Finance and Commerce organization, strategic
thinking and ability to work in a fast paced environment. As the people
leader-will supervise a team and its operational deliverables, develop
talents, build engagement and foster collaboration across teams.
Key responsibilities:
- Understands and is able to communicate company strategy to team
and individuals and establish a corresponding team strategy
focused on standardization and automation
- Demonstrates CPI mind-set and embeds it in the team by
challenging the status quo and looking for most efficient and
standard ways of working , supports HGSS and OtC strategy in value
of digital
- Executes the process delivery with expected service objectives and
quality and is continuously driving improvement
- Takes ownership for end-to-end process and service delivery
including the rest of the Back Office and Front Office processes
- Solves operational issues, identifies root causes and acts to prevent
it in future
- Prepares and analyses KPI reports with root cause analysis
- Act as Business Partner and promote One Team approach for
cooperation with Front Office, ensure accurate and on time data is
provided to solve broader OpCo issues.
- Act as escalation point for HGSS Back Office
- Lead and develop OtC Team incl. recruitment, performance
management and career development
- Ensures that effective controls are executed, monthly control
reports are delivered.
Position Title: OTC Team Leader ( Invoicing, Pricing & Discounts, Customer Payments )
Job Family: OtC
Function: Finance
- Proactively raises any issue on design or execution of controls and
propose changes to make controls effective and efficient.
- in the team (OT, travels, R&R, unused holidays, band mix)
- Ensures complete and up to date process documentation
