Outsourcing Delivery Analyst Jobs in Gurgaon - IHS Markit

Outsourcing Delivery Analyst

IHS Markit

0 to 3 Years

Not disclosed

Expired

Posted: 10 Jul 20

Job Description

Position Summary

IHS Markit is seeking a professional person who will be located within the Gurgaon office, supporting the Markit Loan Settlement business.

The associate will be part of a dynamic team, responsible for client service and support duties on the Loan Settlement Team.

In this role, you will gain exposure to an exciting financial market and interact, on a daily basis with clients of varying levels of seniority. This is an exciting opportunity to learn about finance, banking and high-technology.

Duties & Accountabilities

General Admin Support
First line of support for UI issues, including errors, site access, password resets, entitlements, general navigational help
New user onboarding, account maintenance, resolution of reconciliation issues or questions, client walkthroughs on how to operate within the Platform
Onboarding of new accounts for automated delivery, intermediary between our RM and Product teams when onboarding a new recipient or client, resolution of delivery queries, manual re-delivery of documents when required, provide client walkthroughs and explanation of the delivery process with a full understanding of all delivery options within the system
Managing the creation of directories and connections for document delivery and testing the SFTP delivery
Manage failed delivery report and interrogate database to determine if manual delivery is required
First line of support for trade integration queries
Pro-actively escalate issues and work with peers and management on a resolution
Must consistently adhere to all internal procedures
Be pro-active in identifying problems and either resolving or escalating them
Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services
Projects as requested by team leader

Education And Experience Requirements

Bachelor’s Degree preferred
Experience within the financial industry would be preferred, but not a requirement
Examples of strong teamwork
Ability to think laterally and analyze and question processes
Proficient in MS office
Ability to identify and escalate issues or concerns
Excellent prioritization skills a requirement
Eager to learn with strong analytical and problem-solving abilities
Great organizational skills is a requirement
Must be able handle stressful customer situations with patience and poise
Proficient PC skills, especially in Microsoft Word and Excel.
Demonstrated knowledge and experience in working with internet-based applications
Ability to review processes and suggest improvements
Mature and independent. Able to work effectively with minimal supervision
Ability to adapt quickly to changes in workflow and work effectively in a dynamic environment
Possess a practical approach to problem solving
Strong team ethic a requirement
Possess excellent interpersonal communication skills and a professional telephone manner for a global team and client base
Ability to converse with differing levels of seniority both internally and externally
Able to work well within a team.
Possess excellent relationship building skills to work with a global team

IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.