Passenger Check-in Officer Jobs in Kolkata - TBL Organization

The first member of staff a passenger will come into contact with at the airport is often a check-in officer. These roles are therefore very important to airlines looking to promote a positive image of their business.

Check-in officers, or ‘airline customer service agents’, need to have excellent communication skills, patience, and most importantly, an instinctive ability to cope with difficult situations in a calm and professional manner.

The role typically deals directly with customers just as they are embarking on their journey. The main responsibilities include checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels, allocating seat numbers, asking security questions, and answering passenger queries prior to their flight.

Further duties might involve walking passengers to and from aircraft, arranging facilities for people with disabilities and generally ensuring all passengers are boarding in time for their flights. Check-in officers may have additional duties at the boarding gate which might involve a final check of boarding passes and passports before passengers may get onto the aircraft.

Job Role: Ground Staff

Job Type: Full Time 

Qualification: 10th pass and above for male 

                     12th pass and above for female

Age: 18 to 30 years for male and 18 to 26 years for female

Skills:

• Communication skills: These are essential in order to relay flight details to passengers. You will be responsible for letting them know where their flight will be departing from and if there have been any last-minute changes to the flight.
• Problem-solving skills: These skills will help you deal with customer queries or complaints in a helpful and efficient way. You may need to help customers find alternative routes to their destination.
  
• Organisation skills: You will need to have good organisation skills to deal with customers quickly and efficiently, especially in busy periods.