Patient Relation Executive Jobs Opening in Chord Road Hospital at Basaveshwara Nagar, Bangalore

PATIENT RELATION EXECUTIVE 

• Creating a customer care desk/portal to receive feedbacks of customers—OP and IP to upgrade the levels of patient care. 
• Counselling patients due for admissions on the protocols, facilities and pricing. 
• Facilitating the admission processes of all Inpatients after discussing the case requirements with concerned Consultants. 
• Understanding/ Recording post discharge medical needs of the customer to facilitate home care (nursing/Lab/Pharma) requirements.
• Creating customer friendly environment in the reception and waiting areas to regulate patient flow, appointments and reducing waiting time. 
• Resolving all patient disputes pertaining to discounts, Doctor waiting time and any other grievances. 
• Regular trainings to FOE, Nursing, Housekeeping and Security on grooming and soft skills pertaining to customer engagement. 
• To co-ordinate with marketing executive to create patient education literature, brochures and Visual merchandise on healthy and safe lifestyle. 
• To co-ordinate with Nursing Superintendent to initiate/facilitate Infection control process as per NABH at the reception, waiting areas and wards to enable customers to minimize hospital acquired infections/ secondary infections. 
• To create a comprehensive patient data based on past discharges, surgeries and current IPs to initiate the starting of Home care vertical. 
• To work in co-ordination with Nursing Superintendent, ICN, Medical Director to create quality indicators/parameters for evaluation of quality processes followed by the Hospital staff.  

1. What are the job requirements to apply for this Patient relation executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Patient relation executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, BA, BBA/BBM, Vocational Training, 12th Pass (HSE), 10th Pass (SSC)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 13500 and 25000 Monthly. The Salary will depend on the interview. This Patient relation executive is a Full Time in Bangalore.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Patient relation executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Patient relation executive position?
   
   • Ans: There are immediate 1 job openings for Patient relation executive in our Organisation.