Patient Service Assistant Jobs Opening in Novo Nordisk India Private Limited at Pithoragarh
Patient Counselor
organization.
Job Description
Key Responsibilities
Patient Support: Offer emotional support, listen to concerns, and help build coping mechanisms for various health issues.
Education & Guidance: Explain diagnoses, treatments, procedures, and hospital facilities in simple terms to help patients make informed decisions.
Coordination: Act as a liaison between patients, doctors, nurses, and other departments, ensuring seamless care.
Administrative Duties: Manage front desk tasks, schedule appointments, handle billing/insurance queries, and maintain patient records.
Follow-up: Conduct follow-up calls and sessions to monitor progress, address new concerns, and encourage adherence to treatment plans.
Crisis Intervention: Provide immediate support during emotionally challenging situations.
Essential Skills
Excellent Communication & Interpersonal Skills
Empathy & Compassion
Strong Organizational Skills
Problem-Solving & Decision-Making
Patience & Resilience