Job Description
Your Role and Responsibilities
Lead & Manage Helpdesk and Operations Team and be responsible for the delivery of Procurement Services. He/ She will be responsible for client satisfaction and meeting SLA commitments between the Client and IBM.
Required Technical and Professional Expertise
Lead & Manage Helpdesk and Operations Team and be responsible for the delivery of Procurement Services. He/ She will be responsible for client satisfaction and meeting SLA commitments between the Client and IBM.
Required Technical and Professional Expertise
- Fully responsible for managing Helpdesk and Procurement operations of client account
- Directing and coaching the team of Focals, Buyers & Agents on a regular basis towards meeting customer expectations
- Ensure Customer and Stakeholders Satisfaction
- Recruiting, training and development, and retention of Team Members; improve employee motivation and provide periodic performance feedback.
- Handling customer escalations and conducting root cause analysis to find and implement lasting solutions.
- Discharges basic management responsibilities common to all IBM managers including Performance Appraisals and Career Development Processes
- Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the process.
- Understand client expectations and requirements and act as a communication channel between the center and the global teams.
- Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
- Execute operational plan to ensure all engagement SLAs are consistently met
- Formulate strategies and execute plans to move up the value chain
- Contribute to engagement profitability through efficient management of resource and expense
- Ensure audit readiness of all purchasing documents.
- Assume additional responsibilities as assigned by reporting manager.
- Someone who possesses the following at a minimum: strong communication skills both written and verbal, ability to multitask, Client facing skills, strong organization skills, attention to detail, Good presentation skills & procurement background.
Job Particulars
Role management trainee
Education Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1484457
Job Category BSc/BCA/BBM , Management
Locality Address
State Karnataka
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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