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Responsibilities and Duties
Role and Responsibilities:
· Handling of inbound calls received from customers enquiring on their account, product or process related information. Strive to consistently meet Customer Satisfaction Parameters and meet the defined service standards.
· Consistently demonstrate customer focus while addressing customer, queries and satisfactorily resolve queries and complaints received from customers.
· Revenue generation through cross selling of the Banks products identified for cross-sell. Cross-selling of all products.
Job Summary
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