Phone Banking Officer Jobs Opening in ONZESTT SERVICES INDIA PRIVATE LIMITED at Perungudi, Chennai

Phone banking officer

ONZESTT SERVICES INDIA PRIVATE LIMITED

0 Years

Not disclosed

Expired

Posted: 29 Dec 23

Job Description

Job Role:
· Answer inbound calls and assist customers with their Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators, highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Handling and resolving customer queries and complaints over the phone

· Providing customers with information on various banking products and services

· Cross-selling different banking products to customers over the phone

· Identifying and converting the opportunities for cross-selling

· Adhering to information security norms and quality process norms

· Complying with banking rules and regulations

More information about this Phone banking officer Job

Please go through the below FAQs to get all answers related to the given Phone banking officer job

What are the job requirements to apply for this Phone banking officer job position?
- Ans: A candidate must have a minimum of fresher as an Phone banking officer

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Phone banking officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Phone banking officer position?
- Ans: There are immediate 1 job openings for Phone banking officer in our Organisation.