Phone Banking Officer Jobs Opening in SRM SCHOOL OF BANKING at Goregaon East, Mumbai
Job Description
Phone Banking Officer - Asst. Manager Grade
Phone Service Excellence Academy - SRM School of Banking (srmsb.com)
Bank and SRM School of Banking announces the launch of Phone Service Excellence Academy to offer specialized training programs leading to exciting career opportunities with one of the largest Private Banks in India.
The SRM School of Banking, part of the SRM group, provides comprehensive training programs for the BFSI industry. With a focus on enhancing employee skill levels and productivity, We offer standard and customized training programs that blend knowledge, skills, and application orientation required by the Banking Sector.
Role Description
Phone Banking Officer - Asst. Manager Grade
The Phone Banking Officer - Asst. Manager Grade role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products
1. Displaying complete onus to customers’ queries / problems
2. Delivering service with requisite courtesy and accuracy
3. Adhering to product and process requirements, with nil errors
4. Escalating customer issues to the right internal stakeholders
Qualifications
· Any Graduate (10+2+3 Regular Mode) with 50% marks and above in 10th, 12th & Graduation
· Good communication skills in English & Hindi mandatory
· Age: Up to 28yrs
· Experience: up to 2 years
· Location: Mumbai
· Salary: Rs. 4.08 Lakhs CTC per annum (including Incentives and benefits)
Process
Step 1:
· Clear SVAR Test
· Clear interview by SRMSB/Bank
· Conditional offer letter from Bank
Step 2:
· Complete Paid Training by SRM School of Banking Successfully
· 30 Days in Class Training program
· Location – Mumbai
Step 3:
· Join Bank as Phone Banking Officer
More information about this Phone Banking Officer Job
Please go through the below FAQs to get all answers related to the given Phone Banking Officer job
- What are the job requirements to apply for this Phone Banking Officer job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Phone Banking Officer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 24000 and 34000 Monthly. The Salary will depend on the interview. This Phone Banking Officer is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Phone Banking Officer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Phone Banking Officer position?
- Ans: There are immediate 25 job openings for Phone Banking Officer in our Organisation.
