Platform Architect - ServiceNow Job in For a Client of TeamLease Digital

Booking Holdings India COE Job Description

Platform Architect - ServiceNow

Responsibilities:

• Architecture Ownership: Lead the architectural design of the platform, ensuring accuracy, completeness, and long-term scalability.

• Data Integrity & Governance Support: Partner with Product Managers to uphold governance policies and ensure data quality.

• Configuration Management Process Design: Architect and optimize configuration management processes in line with ITIL and Booking.com best practices.

• Gradual Maturity Towards CSDM: Drive the structured evolution of the CMDB towards full Common Service Data Model (CSDM) alignment.

• Wider Platform Architecture Contribution: Support the Lead Platform Architect in shaping overall ServiceNow architecture strategy.

• Stakeholder Collaboration: Work closely with cross-functional teams (IT, Security, Compliance, HR, Legal, Infrastructure).

• Automation & Integration: Implement architectural patterns for automation and integration between CMDB, discovery tools, and cloud platforms.

• Support Discovery & EOL Initiatives: Collaborate on addressing discovery and EOL data challenges across cloud and hybrid environments.

• Reporting & Insights: Use platform architecture data to provide actionable insights.

• Continuous Improvement: Lead architectural continuous improvement initiatives.

• Training & Documentation: Produce and maintain architectural documentation for business processes and patterns.

Required Skills:

• 5 - 8 years experience in relevant skill areas.

• 5+ years of ServiceNow experience with deep platform architecture design capability.

• Overall industry experience of 12 years in enterprise architecture and data management.

• Strong expertise in CMDB, CSDM, ITSM, ITOM, and ITAM.

• ServiceNow CSA and CIS certifications; ITIL certification highly desirable.

• Experience in workflow automation and scripting within ServiceNow.

• Track record integrating ServiceNow with AWS, GCP, and Kubernetes.