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Process Advisor Jobs Opening in Freshersworld at Noida

Process Advisor

Freshersworld
experience-icon 0 to 1.5 Years
salary-icon Not disclosed
qualification-icon Any Graduate
Expired

Posted: 10 Jan 23

Job Description

                          Freshersworld is hiring for its top Investment Banking client

Eligibility:
  • Any graduates from 2021-2022 batch with no backlogs
  • 0-1.6 years experience
What will you be doing?
  • Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently.  
  • Account Managers are also required to Support customers by offering payment options, taking payments, solving problems, and providing excellent service.
Other duties include:
  • Listen actively and establish rapport 
  • Quickly understand and analyse customer needs, listen and actively
  • Ability to determine appropriate, affordable solutions for customers regarding their personal financial situation.
  • Display high sense of empathy and understanding concerning customers’ personal situations.
  • Active listening and ability to apply information provided by customers to support their needs.
  • Strong analytical skills and the ability to communicate customer account data.
  • Ability to work in a detail oriented environment and report errors to appropriate levels of leadership.
  • Use computer software application designed to service customers’ accounts.
  • Take ownership of any follow-up work necessary to service customer and ensure excellent service.
  • Adhere to compliance regulations.
  • Learn and understand the Consumer Loan product and its services.
  • Consistently meet performance standards set by the Operations Lead.
  • Ability to multi-task and navigate computer software while communicating by phone.
  • Displays adequate line of judgement in making decisions appropriate for customer within policy.
  • Requires thorough knowledge of all program set-up attributes. 
  • Engage with leadership regarding accounts that need escalation.
  • Speak knowledgably about products and services
  • Adhere to compliance regulations and security policies
  • Consistently meet performance standards set by department
  • Complete additional projects and tasks as assigned
  • Contribute ideas and recommendations for improvements to the department and company
  • Can exercise some judgment in carrying out routine assignments with guidelines
  • Voice process, US collections
What we’re looking for:
  • Familiar with Operating Systems (Windows 98/95/2000/NT)
  • MS Office Application Suite (Preferably Word, Excel & PowerPoint) 
  • Excellent verbal and written communication skills 
Salary: INR 3,00,000 - 5,00,000 Per Annum + Night shift allowance + Incentives (Night shift allowance INR 400 / day + incentives(0-10k/ per month)

Work Location: Noida

Shift: Complete night shift (5 days a week; saturday n Sunday(not sure will be fixed off)

Cab facility: Both side

Interview process: 
  • HR round (Telephonic)
  • Managerial round (F2F)
Note: it's work from office

More information about this Process Advisor Job

Please go through the below FAQs to get all answers related to the given Process Advisor job

  1. What are the job requirements to apply for this Process Advisor job position?
    • Ans: A candidate must have a minimum of 0 to 1.5 year experience as an Process Advisor

  2. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  3. This Process Advisor is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  4. How many job vacancies are opening for the Process Advisor position?
    • Ans: There are immediate 80 job openings for Process Advisor in our Organisation.

Job Particulars

Education Any Graduate
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1673507
Job Category BPO
Locality Address
Country India

About Company

It is a universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
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