PROCESS ANALYST Jobs in Kochi - RIGHT HR
Job Description
We are looking for a candidate for process analyst .
- Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
- Collect and document of business requirements for project and process improvement/automation efforts
- Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Bring inconsistencies and problems to the attention of management
- Participate in the problem resolution
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Prepare incident details for post-mortem incident reviews
- Extract reports and provide a high-level analysis of data for review
- Maintain a complete understanding of and adheres to all IT policies and processes
Job Particulars
Role others
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id715098
Job Category Others
Locality Address
State Kerala
Country India
About Company
Recruitment Center.
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