Process Associate - Customer Service Jobs in Hyderabad - Genpact
Process Associate - Customer Service
Genpact
Expired
Posted: 12 Dec 19
Job Description
Process Associate - Customer Service
HMS002969
Function : Operations
Hyderabad, India
Qualifications:
Graduate/Any
Except- B Tech, MBA/ M Tech, MCA, BCA, Under Graduates
Preferred qualifications:
Customer Service background
Hindi & English, Tamil Language proficiency
Responsibilities:
Take Inbound Calls
Understands digital payment concept, transfer of payments, usage of digital banking and payments
Fluent in English&Hindi
People who have handled customer over the phone
Display empathy/ understanding/ concern towards customers
Provide quick and effective resolution to the customer's queries
Good Typing speed
Resolve customer queries on digital payments
Wants to delight customers, above and beyond the call of duty
understand the visa processing requirements, various posts, embassy knowledge
Is able to communicate clearly, both written and in speech
can switch between Email, Chat and Voice support
is able to handle complaints, even when handling unpleasant customers
Works accurate and with an eye for detail
Is able to use automated information systems to analyses the customers situation
Handling multiple tasks simultaneously
Good with MS Office Skills
Holds email etiquettes
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id787225
Job Category 1 to 3 Yr Exp
Locality Address
State Telangana
Country India
About Company
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.
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