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Process Associate Jobs in Bangalore - Atyati Technologies

Process Associate
Atyati Technologies
100000 - 150000 Per Year
Last Date 03 May 2019

Atyati Technologies - Job Details

Date of posting: 04 Mar 19
  • Band:5
  • Designation:Call Center Executive
  • Experience:0 to 2 year
  • Qualification:Graduate – any field(B.A, B.Com,B.Sc)
Key skills:
  • Possess excellent communication skills and the ability to work with diverse range of people
  • 0 to 2  year of experience in providing direct support to end-users in Call Center/help desk
  • Languages – Hindi (mandatory),Telugu/Tamil/Kannada/Malayalam (preferred) and Bengali (preferred)
  • Analytical, articulate, result-oriented, able to perform under pressure and provide excellent follow up
  • Good organizational, interpersonal and reporting & documentation skills
  • Job description
  • Answer calls and assess customers'  technical/ non technical support needs and handle/route accordingly
  • Identify and provide input on unique or recurring customer problems
  • Sort out non-technical and some of the basic technical issues based on FAQs provided – for these issues call back with the required information and close the issues
  • Update customers about product line and service offerings, current products and technologies
  • Liaison with back end teams for end to end closure of issues on field – includes Sourcing for hardware, technical support, IT operations, Delivery managers and Field managers
  • Maintain accurate call logging and tracking into Call support database
  • Classification of issues and root causes correctly and accurately 
  • Report and escalate recurring issues leading to instability and support rework

Job Summary

Job Type : Full Time
Job Role : BPO / Telecaller
Job Category : BPO,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Atyati Technologies

About atyati Technologies

 

Atyati Technologies is a fintech company focusing on products and services for the last mile.
 
atyati was founded in 2006 by a group of technologist from iflex solutions.  atyati was acquired by Genpact in 2012 and in September 2016 it became a 100% owned company of Metdist Limited (“Metdist”),an investment holding company of Lord Raj Bagri, CBE and his family.  The Bagri family business was started by Lord Bagri in the 1970s and comprised of metal trading and manufacturing interests in non-ferrous metals with business spread across Europe, Malaysia and India.  The group has recently diversified into a number of consumer facing sectors.  In addition to atyati Technologies, it owns a web design and digital agency – Indivirtual; an iconic luxury hotel in Goa and a branded denim business in India.  Metdist is a long term business builder, leveraging both its expertise in growing companies and also in its extensive international network of relationships.  The Group has a distinct set of family values and is people oriented in its approach.

Our People

With a reach of 24 million active customers, 30,000 villages and 13,000 CSP’s and growing, atyati has witnessed significant growth in last few years and has been very successful in partnering with large public sector banks and a few private sector banks.  Today the company has grown to a team of 200+ employees with more than 50% of the employees involved in creating robust technology features and solutions for the last mile / microfinance sector. The rest of the workforce is involved in delivery of the solution and field services.

atyati currently has revenues of INR 175cr and is profitable.

Growth plan

Our technology platform “Ganaseva” provides a complete and comprehensive banking suite of services to rural and semi-urban customers.  Ganaseva includes a front end mobility solution and a robust back end platform which can be the Bank’s rural core system. We also enable last mile services (BC services) for our Banks by setting up an agent network in rural villages.

Using this robust annd reliable platform, we are poised to deliver exponential growth in the coming years. 

Listed below are broad milestones that the company endeavours to achieve in the next few years:
 
·         Reach a revenue target of 1000cr in the next 5yrs
·         Expand into international markets
·         Service more than 100 million customers on behalf of our banking clients 

Current context

 

We service 25 million customers on behalf of various Banks. Traditionally we have looked at only the Banks as our customers and not the 25 million end customers. Over the years, we have been busy in setting up the platform, enabling access to these customers to basic banking services and understanding the dynamics of each district & state.

Having built this platform and an ability to reach & service 24 million customers, the possibilities emerging are immense – we can understand their financial needs, work with the banks to design the right products build technology & operational processes to service the customers and make a difference to these people – an option to truly make an impact. Reaching out to these millions of customers with the right product and making a difference to them and creating an impact is the next evolution of our journey.
 
Website: Our website 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Process Associate
BE/B.Tech, Any Graduate
Telecaller
Other Graduate
Microsoft excel
Tele Caller
B.Com
Customer Relationship, Inbound Calling, Outbound Sales
Call center executive
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Customer Relationship, Inbound Calling, Outbound Sales

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Atyati Technologies recruiting Process Associate candidates nearby Bangalore.Atyati Technologies vacancies for Process Associate is recruited through Written-test, Face to Face Interview etc.
Atyati Technologies Company recruits a lot of candidates every year based on the skills Customer Relationship, Inbound Calling, Outbound Sales . The candidates with BBA/BBM, BSc, BCA, BSW, B.Com, BA are selected to full fill the vacancies in BPO / Telecaller job field. The candidates nearby Bangalore can apply for Process Associate position in Atyati Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Atyati Technologies recruitment, candidates are mostly chosen for the department of BPO / Telecaller . To learn more about the current jobs and other details, it is better to go through official site of Atyati Technologies and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Atyati Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Atyati Technologies and near your city and get a secured career.