Process Associate Jobs in Chennai - HARDHAN GLOBAL INC

RESPONSIBILITIES:

·         Making Outbound Calls to prospects in USA / UK / Canada

·         Generating sales leads that develop into new customers

·         Identifying and assessing customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet Individual / Team targets and call handling quotas

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage customers

Requirements:

·         Excellent command over written and spoken English with fluency (NO EXCEPTIONS)

·         Problem solving and analytical skills

·         Communication and interpersonal skills

·         Ability to work in high pressure environment

·         Self motivated, Self disciplined

·         International Call Center experience is required; it will be an added plus

·         Flexibility to work in Night Shifts.

·         Proven Outbound Calling experience or experience in Sales Process

·         Track record of over-achieving quota

·         Strong phone contact handling skills and active listening

·         Familiarity with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Ability to multi-task, prioritize, and manage time effectively.