Process Associate Jobs in Hyderabad - Hinduja Global Solutions

We are hiring for Customer Support Tamil and Same Day Offer.

Job Description

Position Summary

• Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. 
• Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
• Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience.
•  The ability to cross-sell products is also essential. 
• Demonstrated success in sales and customer service is required
  
• Designation: Customer support
  
• language Skill set:English / Tamil.
  
• Salary: 2.21 LPA to 2.51LPA
  
• Job Location : Lakdikapool-Hyderabad
  
• Working: 5 Days(rotational shifts&rotational weekoff's)
  

• Graduate / Post Graduate(without any backlogs)
  
• Fresher & 50% > 6 months of experience in call centre [immediate Joining Preferred]
  

• Handling incoming Calls
  
• Providing resolution to Customers on Technical queries.
  
• Ensure that the required Service Level Agreements are met.
  
• Participate in coaching, reviews and training assessments & personnel in conjunction with department managers
  

• Excellent Communication skills
  
• Language 1 English Proficiency Level- Excellent
  
• Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.
  
• Language 2 Any south Indian Language.
  
• Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well.
  
• Ability to work under pressure
  
• Standards for measuring success